Accessibility Statement
This accessibility statement applies to the website and services provided by Refined Build Co. South East a UK-based trader offering services including property services, build and multi-trade.
We are committed to ensuring our services are accessible to as many people as possible, including those with disabilities. This statement outlines how we meet the requirements of the Equality Act 2010 and aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 and 2.2 Level AA.
Our Commitment
We aim to:
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Provide a website that is accessible and easy to use for all users
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Ensure our digital content is perceivable, operable, understandable, and robust
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Make reasonable adjustments to support customers with disabilities
Accessibility Features
We have taken the following measures to improve accessibility:
Website Accessibility
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Clear and consistent navigation across all pages
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Text that is readable and resizable without loss of functionality
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Sufficient colour contrast between text and backgrounds
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Alternative text descriptions for meaningful images
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Forms with clear labels and instructions
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Compatibility with screen readers and keyboard navigation
Communication Accessibility
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We offer multiple ways to contact us (phone, email, and online forms)
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We will provide information in alternative formats upon request (e.g. large print or simplified text)
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We aim to respond clearly and promptly to all enquiries
Services Accessibility
As a hands-on trade business, we also consider accessibility in how we deliver our services:
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We will make reasonable adjustments when visiting homes or premises
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We aim to communicate clearly about work processes and safety
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We are happy to discuss individual needs before carrying out work
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Where possible, we adapt our approach to accommodate mobility or access requirements
Limitations
While we strive to meet WCAG 2.1/2.2 AA standards, some parts of our website may not yet be fully accessible. For example:
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Some older content or images may not have full alternative text
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Third-party tools or plugins may not fully meet accessibility standards
If you notice any limitations contact us and will aim to resolve issues promptly:
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Phone: 07474313205
Reporting Accessibility Issues
If you experience any difficulty accessing our website or services, please let us know. We take all feedback seriously and will aim to resolve issues promptly.
Contact us:
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Phone: 07474313205
Enforcement Procedure
If you are not satisfied with our response, you can contact the Equality Advisory and Support Service (EASS) for further assistance.
Ongoing Improvements
We regularly review our website and services to improve accessibility and ensure compliance with current standards, including WCAG updates and UK legislation.
Statement Review
This statement was last reviewed on: 19.05.2026
When significant changes are made.
Refined Build Co. South East is committed to inclusivity and ensuring all customers can access our services with confidence and ease.